Tag: customer

How Generative AI in Finance Cuts Costs and Improves Customer Experience

McKinsey predicts that generative AI could add $200-340 billion in annual value to the banking sector, which would mostly come

One of the challenges with AI models today is that once you release the model into the wild, it can

In today’s landscape of one-on-one customer interactions for placing orders, the prevailing practice continues to rely on human attendants, even

This post is co-written with Sherwin Chu from Alida. Alida helps the world’s biggest brands create highly engaged research communities

The author details two examples of defining customer churn in contexts where it is not explicit: Retail and Banking. Photo

The Minnesota-based Internet provider U.S. Internet Corp. has a business unit called Securence, which specializes in providing filtered, secure email

Until earlier this week, the support website for networking equipment vendor Juniper Networks was exposing potentially sensitive information tied to

A month after the iPhone 15 lineup arrived, we saw data from PerfectRec show ratings from owners of the 15

This post was co-written with Ricardo Perdigao, Solution Architecture Manager at Mendix, a Siemens business. Mendix, a Siemens business, offers

Image by rawpixel.com on Freepik Did you know that around 99.5% of data collected by enterprises goes untouched? In