WellSpan Health Leverages Nuance DAX Copilot to Enhance Patient and Provider Experiences –

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What You Should Know:

  • Nuance Communications, Inc., a Microsoft Company, today announced that WellSpan Health is advancing its leadership in providing high-quality provider and patient experiences by adding the Nuance Dragon® Ambient eXperience™ (DAX™) Copilot solution to its existing deployment of innovative solutions to automate and accelerate the creation of clinical documentation during exam room and telehealth visits.
  • DAX Copilot uses proven conversational, ambient, and generative AI technology to automatically draft clinical summaries of exam room or telehealth conversations in seconds for immediate review and entry in the electronic health record (EHR) system. This enables clinicians to engage with patients and their family members fully and naturally without the need to type notes on a computer during visits.

Advancing Leadership in Delivering Exceptional Provider and Patient Experience with Nuance DAX Copilot

DAX Copilot, integrated within Epic, is currently the exclusive fully embedded ambient solution in operation across Epic, serving more than 55 healthcare organizations. This figure is set to double in the coming weeks due to streamlined deployment processes, with over 60 additional organizations in the implementation pipeline. WellSpan’s decision to adopt DAX Copilot is founded on their enduring trust and fruitful collaboration with Nuance. 

This includes their positive experience with the initial deployment of Nuance DAX in 2020, which automated clinical documentation workflows and reduced administrative burdens, addressing physician burnout. According to a satisfaction survey conducted by WellSpan, 94 percent of physicians using DAX reported an improvement in the quality of patient-physician interactions, while 85 percent noted that reduced documentation workloads contributed to a better work-life balance. 

Among patients, 97 percent reported that physicians using the system were more focused, personable, and engaged during visits, with 88 percent expressing extreme satisfaction with their overall visit experience compared to pre-DAX implementation. WellSpan Health hospitals received recognition as “High Performing” in the U.S. News & World Report 2023-2024 Best Hospitals rankings. Additionally, WellSpan Health facilities were acknowledged for their outstanding patient experience, ranking among the top 5 percent of U.S. hospitals in 2023 by Press Ganey, a renowned leader in healthcare experience solutions and services.

Dr. R. Hal Baker, Senior Vice President and Chief Digital and Information Officer at WellSpan, emphasized the paramount importance of prioritizing the quality of every patient’s experience within the healthcare system, particularly in interactions with primary care and other providers. He stated, “We have long recognized the central importance of the quality of each patient’s experience in every interaction with our health system and especially with their primary care and other providers. With DAX Copilot, we’re building on our continuing success with DAX and the trust that Nuance has consistently earned over time by giving our clinicians additional state-of-the-art tools to lessen administrative burdens, reduce the time needed to complete documentation, enhance their ability to deliver high-quality personalized care and expand access to care. Patients also appreciate the benefits of DAX Copilot knowing that they have their doctor’s full and undivided attention during their visits.”