What You Should Know:

KLAS Research, a leading healthcare IT research and consulting firm, has announced the winners of its 2024 Best in KLAS Awards, recognizing the top vendors and service providers in the healthcare technology and services industry.

– Best in KLAS is awarded only in those software and services market segments that have the broadest operational and clinical impact on healthcare organizations. Best in KLAS 2024 is based on information obtained from more than 26,000 evaluations.

2024 Overall Software Suite Rankings

  • Epic takes home the coveted Overall Software Suite award for the 14th consecutive year, solidifying its leadership position in the market.
  • athenahealth emerges as the Overall Physician Practice Vendor, excelling in various segments for independent practices.
  • Impact Advisors wins the Overall IT Services Firm award, demonstrating their expertise in various IT service areas.
  • Evergreen Healthcare Partners is named the Overall Implementation Services Firm, marking a first-time win for the company.
  • Chartis repeats its success as the Overall Healthcare Management Consulting Firm for the fourth year in a row.

Most Improved Awards

Most Improved Software Product: Lightbeam Health Solutions (population health management)

Most Improved Services Solution: AGS Health (extended business office services)

Most Improved Physician Practice Product: eClinicalWorks EHR/PM for small, independent practices

Best in KLAS Winners by Category

The 2024 Best in KLAS awards also recognize individual category winners across various segments.

Inpatient Clinical Care

340B Management Systems: Verity Solutions Verity 340B

Acute Care EHR (Large – Over 400 Beds): Epic EpicCare Inpatient HER

Acute Care EHR (Medium – 151-400 Beds): Epic EpicCare Inpatient HER

Acute Care EHR (Small – 1-150 Beds): MEDITECH Expanse Acute Care

Automated Dispensing Cabinets: BD Pyxis MedStation ES

Clinical Communications (Acute): Epic Secure Chat

Clinical Communications (Ambulatory/Post-Acute): TigerConnect Clinical Collaboration Platform

 Clinical Decision Support: Care Plans and Order Sets : Zynx Health Zynx Order Sets and Care Plans

 Clinical Decision Support: Point-of-Care Clinical Reference : EBSCO Information Services DynaMed

 Data Archiving : Triyam Fovea EHR Archive

Drug Diversion Monitoring: Protenus Diversion Analytics

 Infection Control and Monitoring: VigiLanz Dynamic Infection Control Monitor (ICM)

 Integration Engines : Rhapsody Corepoint

 IV Workflow Management: Epic IV Dispense Prep

 Medication Inventory Management : Epic Willow Inventory (Inpatient)

Ambulatory and Post Acute Care

Ambulatory EHR (11-75 Physicians) (Independent): athenahealth athenaClinicals

 Ambulatory EHR (Health System Owned): Epic EpicCare Ambulatory EHR

 Ambulatory EHR (Over 75 Physicians) (Independent): Epic EpicCare Ambulatory EHR

 Ambulatory Ophthalmology EHR: EyeMD EMR Healthcare Systems EyeMD EMR

 Ambulatory Pediatric Solutions” PCC

 Ambulatory RCM Services (EHR-Agnostic): R1 Physician RCM Services

 Ambulatory RCM Services (EHR-Associated): CompuGroup Medical US ARIA RCM

 Ambulatory Specialty EHR: Nextech EHR (Dermatology)

 Ambulatory Surgery Center Solutions: HST Pathways HST eChart

 Behavioral Health; NextGen Healthcare Behavioral Health Suite

 Homecare: Home Health (Health System Owned): Epic Dorothy

 Homecare: Home Health (Large – Over 200 Average Daily Census) (Independent): MatrixCare Home Health (Brightree)

 Homecare: Home Health (Small – 0 – 200 Average Daily Census) (Independent): MatrixCare Home Health (Brightree)

 Homecare: Personal Care Services and Private Duty Nursing: WellSky Personal Care

 Hospice (Independent): MatrixCare Hospice

 Long-Term Care: PointClickCare

 Outpatient Therapy/Rehab: WebPT

Patient Intake Management: Yosi Health Yosi

 Patient Referral Management and Analytics: Forcura

 Practice Management (11-75 Physicians) (Independent): athenahealth athenaCollector

 Practice Management (Health System Owned): Epic Resolute/Prelude/Cadence Ambulatory

 Practice Management (Over 75 Physicians) (Independent) : Epic Resolute/Prelude/Cadence Ambulatory

 Small Practice Ambulatory EHR/PM (<11 Physicians) (Independent): athenahealth EHR/PM

Financial / Revenue Cycle / HIM

Business Decision Support: Strata Decision Technology StrataJazz Decision Support

Claims Management and Clearinghouse: Experian Health ClaimSource

Clinical Documentation Integrity: Nuance CDI

Complex Claims Services: Revecore

Computer-Assisted Coding (CAC): Dolbey Fusion CAC

Credentialing: ASM MD-Staff

Data and Analytics Platforms: Dimensional Insight Gateway Platform (Diver Platform)

Data Visualization and Reporting: Tableau

Debt Collection Services: State Collection Service

Enterprise Resource Planning (ERP): Workday HCM, Financial Management and Supply Chain (ERP)

Financial Planning and Analysis: Strata Decision Technology StrataJazz Financial Planning

Healthcare Artificial Intelligence: Data Science Solutions: ClosedLoop Healthcare’s Data Science Platform

Healthcare Safety, Risk and Compliance Management: Performance Health Partners Safety, Risk, and Compliance Solutions

Insurance Discovery: FinThrive Insurance Discover

Patient Access: Optum Patient Access (AccuReg)

Patient Accounting and Patient Management (Large – Over 400 Beds): Epic Resolute Hospital Billing

Patient Accounting and Patient Management (Medium – 151-400 Beds): Epic Resolute Hospital Billing

Patient Accounting and Patient Management (Small – 1-150 Beds): MEDITECH Expanse Patient Accounting

Patient Financial Engagement: Waystar Patient Financial Experience

Patient Financing Services: ClearBalance HealthCare

Patient Flow: TeleTracking Capacity Management Suite

Real-Time Location Systems (RTLS): Sonitor RTLS (Hardware Only)

Revenue Cycle: Chargemaster Management: Health Catalyst Vitalware VitalCDM

Revenue Cycle: Contract Management: Experian Health Contract Manager & Analysis

Scheduling: Nurse and Staff: QGenda Nurse & Staff Scheduling

Scheduling: Physician: PerfectServe Lightning Bolt Scheduling

Speech Recognition: Front-End EHR: Nuance Dragon Medical One

Time and Attendance: symplr Time and Attendance

Value Based Care

Customer Relationship Management (CRM): Innovaccer Customer Relationship Management

Digital Rounding: Huron Rounding

EHR-Centric Virtual Care Platforms: Epic Telehealth

Interactive Patient Systems: pCare by Uniguest pCare

Patient Communications: RevSpring Talksoft Patient Engagement

Patient Education: Healthwise Patient Engagement Solution

Patient Experience Improvement: Feedtrail Healthcare XM

Patient Portals: Epic MyChart

Patient Self-Scheduling: Relatient Dash Schedule

Patient-Driven Care Management: Get Well GetWell Loop

Population Health Management: Azara Healthcare DRVS\

Remote Patient Monitoring: Lightbeam Deviceless Remote Patient Monitoring

Social Determinants of Health Networks: findhelp (Aunt Bertha)

Video Conferencing Platforms: Doximity Dialer

Virtual Care Platforms (Non-EHR): eVisit Virtual Care Platform as a Service

Security and Privacy

Access Management: Duo Trusted Access (Mostly MFA)

Healthcare IoT Security: Claroty Medigate IoMT Solutions

Identity Management: SailPoint Identity Platform (Mostly Identity Governance)

Patient Privacy Monitoring: Protenus Patient Privacy Monitoring\

Security and Privacy Consulting Services: tw-Security

Security and Privacy Managed Services: Fortified Health Security

Services and Consulting

Application Hosting: Tegria

Clinical Optimization: Chartis

Denials Management Services: Aspirion

Digital Transformation Consulting: Chartis

Eligibility Enrollment Services: Optum Eligibility and Enrollment Services (Change Healthcare)

End-to-End Revenue Cycle Outsourcing: Ensemble Health Partners

ERP Business Transformation and Implementation Leadership: Huron

ERP Implementation Leadership: Impact Advisors

Extended Business Office: PwC

Financial Improvement Consulting: Impact Advisors

Go-Live Support: Optimum Healthcare IT

Government Reimbursement Services: R1

HIT Advisory Services: Evergreen Healthcare Partners

HIT Core Clinical Implementation Leadership: Evergreen Healthcare Partners

HIT Staffing: Prominence

Managed IT Services: Pivot Point Consulting, a Vaco Company

Outsourced Coding: Guidehouse

Physician Advisory Services: Xsolis

Release of Information: MRO

Revenue Cycle Optimization: Guidehouse

Strategy, Growth and Consolidation Consulting: Guidehouse

Technical Services: Pivot Point Consulting, a Vaco Company

Transcription Services: AQuity Solutions

Underpayment Recovery Services: R1

Value-Based Care Consulting: Premier Inc

Value-Based Care Managed Services: Arcadia (now Guidehealth)

Virtual Scribing Services: ScribeEMR Virtual Scribes

Imaging Systems and Equipment

Cardiology: Merative Merge Cardio

Cardiology Hemodynamics: Merative Merge Hemo

Image Exchange: Nuance PowerShare

Oncology: Medical: Epic Beacon

Oncology: Radiation: Elekta MOSAIQ – Radiation Oncology

PACS (Large – 300K+ Studies): Sectra PACS

PACS (Small – Under 300K Studies): Sectra PACS

Speech Recognition: Front-End Imaging: 3M MModal Fluency for Imaging

Universal Viewer (Imaging): AGFA HealthCare Enterprise Imaging XERO Viewer

Vendor Neutral Archive (VNA): Fujifilm Synapse VNA (TeraMedica)

Payer Solutions

Care Management Solutions (Payer): MHK (formerly MedHOK) CareProminenceZeOmega Jiva

Claims and Administration Platforms (Payer): HealthEdge HealthRules Payer

CMS Payer Interoperability: Edifecs XEngine Server For FHIR

Data Analytics Platforms (Payers): Clarify Health Solutions Healthcare Analytics Platform

Employer-Sponsored Healthcare Services: Marathon Health

IT Consulting Services (Payer): Huron

Payment Accuracy and Integrity Solutions (Payer): Zelis Healthcare Payment Integrity Solutions (Mostly Pre-Pay)

Quality Measurement and Reporting (Payer): Cotiviti Quality Intelligence

Risk Adjustment: Vatica Health Risk Adjustment and Quality of Care Solution

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