What You Should Know:

  • Suki, the leader in voice artificial intelligence (AI) technology for healthcare, and Amwell, a leading hybrid care delivery enablement platform, partner to bring the AI-powered Suki Assistant to Amwell’s Converge telehealth platform powering the digital care of more than 55 health plans representing more than 90 million people.
  • This partnership showcases Amwell’s leadership in leveraging cutting-edge technology to enhance outcomes for all stakeholders, from providers to payers.

Transforming Healthcare Delivery Via Amwell’s Connectivity and Converge’s Innovation

Amwell connects providers from 2,000+ hospitals, improving access to high-quality care. Converge revolutionizes healthcare delivery with a simplified patient journey, personalized services, and efficient workflow integration.

The platform excels in enhancing access and outcomes, providing chat-based support, mental health programs, and in-visit enrollment for clinical programs. With impressive performance metrics such as a 95 percent visit success rate, 99.9 percent uptime, and three times faster visit connections compared to its predecessor, Converge underscores its dedication to delivering high-quality, efficient, and patient-centric care.

Suki, a voice-enabled digital assistant for healthcare, harnesses advanced AI to streamline administrative tasks. It enables clinicians to complete notes 72 percent faster on average, supports tasks like coding and dictation, and generates substantial revenue increments for organizations, delivering a 9X ROI in the first year. Seamlessly integrated within the Converge platform, Suki complements the workflows of Amwell providers.

“Implementing AI voice technology into Amwell’s hybrid care platform not only helps their providers avoid the burdensome documentation work that leads to significant burnout across the healthcare industry, it also helps providers be more engaged during appointments,” said Punit Soni, CEO and founder of Suki. “We’re thrilled to partner with Amwell to power the AI voice experience of Converge so clinicians can focus on what matters most: their patients.”

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