Sagility Acquires BirchAI: Boosting Healthcare Engagement with Generative AI

What You Should Know:

Sagility, a healthcare services provider acquires BirchAI, a Seattle-based company specializing in cloud-based, AI-powered customer support solutions. This strategic move strengthens Sagility’s commitment to leveraging technology for a more efficient and impactful healthcare experience.

– The acquisition broadens Sagility’s analytics and automation-backed healthcare engagement services that it provides to large national payers, Blues plans, regional payers, health systems, medical devices and other healthcare providers. This move further advances Sagility’s vision to achieve $1B in revenue and more than double its size over the next four years. BirchAI will further propel Sagility’s delivery of healthcare operations, enhance the member and provider experience, and improve quality of care.

Combining Expertise for Stronger ROI

Founded in 2020, BirchAI is a GenAI company specializing in AI-powered customer support solutions. BirchAI’s technology focuses on transformer-based natural language processing (NLP), enabling real-time AI-powered solutions for complex healthcare transactions. This translates to:

  • Reduced Operational Costs: Streamlined customer support processes lead to significant cost savings.
  • Improved Efficiency: AI automates tasks, freeing up human agents for more complex interactions.
  • Enhanced Customer Experience: Faster resolution times and 24/7 availability improve member and provider satisfaction.

Expanding Sagility’s Service Portfolio

Sagility already offers a wide range of healthcare engagement services, including clinical operations support, member engagement tools, and provider solutions. BirchAI’s technology further strengthens this portfolio by:

  • Propelling Healthcare Operations: AI streamlines back-office processes, allowing healthcare providers to focus on patient care.
  • Improving Member and Provider Experience: Automated support ensures faster responses and increased accessibility.
  • Enhancing Quality of Care: By streamlining administrative tasks, healthcare providers can dedicate more time to patient well-being.

“We’re thrilled to announce this acquisition of BirchAI, which enables Sagility to build on our healthcare domain expertise and demonstrates our commitment to technology enabled transformation of the healthcare value chain. BirchAI’s generative AI capabilities will help us deliver significantly more impactful ROI to our clients,” said Ramesh Gopalan, Sagility’s Group CEO.

Financial details of the acquisition were not disclosed.

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