What you need to know

  • Google Wallet previously allowed users to make contactless payments in small amounts without unlocking their device, though the exact terms varied by region.
  • Last month, Google added a disclaimer to a related support article that warned users that their payment wouldn’t go through unless they had recently unlocked their device.
  • Now, this change is rolling out in Europe, and users took to social media to share their frustration with this change. 

Google is rolling out a change to Google Wallet that will make using contactless payments for small transactions more secure but also more frustrating. Google Wallet works in different ways based on a user’s region, and in Europe, it previously allowed users to pay in small amounts without unlocking their devices. The threshold varied by country, and in some places like the U.S., all transactions required a device unlock. Now, Google is making device unlocks a requirement for all users in all reasons, and not everyone is happy about the change. 

The company updated a support document last month related to tap-to-pay transactions, previewing the shift in Google Wallet behavior (via 9to5Google). 

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